Are you passionate about aviation and committed to delivering exceptional customer service? FlySafair, one of South Africa’s leading low-cost carriers, is looking for enthusiastic and dedicated individuals to join their growing team. Known for reliability, great service, and affordable travel, FlySafair offers an exciting opportunity to build your career in a dynamic and fast-paced industry.
- Position: Customer Service Agent.
- Location: Durban, South Africa.
- Job Type: Permanent – Junior Level.
- Closing Date: 2 January 2026.
If you love working with people and enjoy helping travellers have a smooth and pleasant journey, this role could be a perfect fit.
Key Responsibilities
As a Customer Service Agent, your responsibilities will include:
- Assisting passengers with bookings, ticket sales, and flight changes.
- Managing customer queries and providing professional assistance.
- Supporting passengers during delays or disruptions.
- Maintaining confidentiality of customer information.
- Escalating important matters to supervisors when required.
- Ensuring every passenger receives friendly, efficient service.
- This is a high-energy role that requires a proactive, customer-focused mindset.
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Minimum Requirements
To qualify for this opportunity, applicants should have:
- Grade 12 (Matric) or an equivalent qualification.
- Experience in airport operations or ticket sales. (advantageous)
- Proficiency in MS Word, Excel, and Outlook.
- Excellent verbal and written communication skills.
- Strong telephone etiquette.
- Ability to work shifts, including weekends and public holidays.
- A friendly, professional attitude and the ability to stay calm under pressure are essential for success in this role.
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Personal Attributes
FlySafair is looking for individuals who are:
- Customer-orientedWell-presented and professional.
- Confident and assertive.
- Punctual and reliable.
- Able to multitask and work under pressure.
- Enthusiastic and positive.
How to Apply
Applications must be submitted online through the FlySafair careers portal. Click Apply below to be redirected to the official website. Be sure to include an updated CV and all necessary documentation before the closing date.
