About the job
Company: M-KOPA
Position: Process Engineer
Location: Nairobi, Kenya (on-site)
Employment Type: Full-time
M-KOPA, a leader in connected asset financing and digital inclusion across Africa, is seeking a dedicated and highly skilled Process Engineer to join its growing manufacturing team. This role is central to enhancing the performance, reliability, and efficiency of the company’s phone assembly and refurbishment facility. If you are an engineer passionate about optimizing processes, solving complex operational challenges, and contributing to a mission-driven organization, this opportunity offers both professional growth and meaningful impact.
Role Overview
The Process Engineer will lead continuous improvement initiatives within M-KOPA’s phone production environment. This includes evaluating existing processes, identifying inefficiencies, and implementing solutions to ensure consistent product quality and smooth operations. Working closely with cross-functional teams—such as Quality Assurance, Engineering, and Supply Chain—you will support the rollout of new products, refine production workflows, and create standards that ensure sustainable, high-performing systems.
This role requires hands-on involvement on the production floor and a strong ability to analyze data, identify root causes of failures, and develop practical improvements.
Key Responsibilities
As a Process Engineer at M-KOPA, you will be responsible for:
1. Process Analysis & Optimization
- Conduct time studies, line balancing, and workflow assessments to improve efficiency.
- Map out existing production processes and identify bottlenecks or resource constraints.
- Propose and implement optimization strategies to enhance throughput and reduce downtime.
2. Quality Improvement & Defect Reduction
- Perform detailed defect and failure analysis on devices processed in the refurbishment and repair lines.
- Lead root-cause investigations and develop corrective and preventive actions.
- Collaborate with the Quality team to enforce high standards and reduce rework rates.
3. Documentation & Standardization
- Create and maintain Standard Operating Procedures (SOPs), work instructions, and technical documentation.
- Ensure that all production staff are trained on established procedures and that documentation is consistently updated when processes evolve.
4. New Product Introduction (NPI)
- Prepare the production environment for new smartphone models or product variations.
- Coordinate equipment selection, calibration, line configuration, and staff upskilling.
- Conduct pilot runs and ensure that all NPI requirements are met before full-scale rollout.
5. Team Support & Training
- Coach production operators, technicians, and junior engineers on processes and best practices.
- Provide technical support to the production team during troubleshooting or process deviations.
- Promote a culture of safety, quality, and continuous improvement.
6. Continuous Improvement Initiatives
- Champion programs and other lean manufacturing methodologies.
- Lead cross-departmental sessions to identify improvement opportunities.
- Implement systems that enhance efficiency, safety, and product quality.
Ideal Candidate Profile
To thrive in this role, an applicant should have a strong mix of academic foundation, practical technical skills, and analytical capability. The ideal candidate will possess:
- A bachelor’s degree in Electrical & Electronics Engineering, Mechatronics, Instrumentation & Control, Industrial Engineering, or a related field.
- At least one year of relevant experience in electronics manufacturing, smartphone repair, or high-volume production environments.
- Comfort reading technical diagrams, schematics, and blueprints.
- Strong analytical and critical-thinking skills, especially in diagnosing process inefficiencies and technical issues.
- Knowledge of lean manufacturing, continuous improvement tools, 6S/Kaizen, and safety standards.
- Excellent communication skills, with the ability to work effectively with cross-functional teams.
- A hands-on attitude, attention to detail, and the ability to perform under pressure in fast-paced environments.
What M-KOPA Offers
Working at M-KOPA comes with a range of benefits designed to support both personal and professional well-being:
- Competitive salary and benefits.
- Comprehensive medical insurance, including inpatient, outpatient, dental, optical, and maternity cover.
- Group life insurance.
- Paid annual leave.
- Opportunities for career progression in a fast-growing, innovative manufacturing environment.
- A chance to contribute to a mission that positively impacts millions of lives across Africa.
How to Apply
Interested candidates can click Apply.
